Design approval before casting
Handcrafted through multiple stages
Free Shipping
Design approval before casting
Handcrafted through multiple stages
Free Shipping
SHIPPING POLICY
Last updated: August 17, 2026
At Nestchill, every piece of personalized pet jewelry is made specifically for the customer. Because each order involves custom design approval and individual production, please review the timelines below before placing an order.
1. SHIPPING DESTINATIONS
Nestchill currently ships to addresses within the United States only.
If we cannot deliver to the address entered at checkout, we will contact you to request an alternative eligible address or cancel the affected order and issue the applicable refund.
2. TOTAL ORDER TIMELINE
The total time required to receive a custom order consists of three separate stages:
Total turnaround time = 3D design and approval time + production time + shipping time
The estimated production and shipping periods do not include weekends or public holidays. The time required for the customer to provide photographs, instructions, approvals, responses, or requested revisions is not included in our production estimate.
3. 3D DESIGN AND CUSTOMER APPROVAL
After receiving the photographs and information required for the order, Nestchill will prepare a digital or 3D model for the customer to review.
The customer must carefully review the model and either approve it or request changes. The time spent waiting for customer feedback, preparing customer-requested revisions, and waiting for approval is separate from and does not count toward the 10–15-business-day production period.
Physical production will begin only after the customer gives final approval of the model. Cancellation and refund eligibility at each stage is governed by our Terms of Service and Return and Refund Policy.
4. PRODUCTION TIME
Estimated production time: 10–15 business days after final model approval.
During this period, the approved custom jewelry is individually produced, finished, inspected, and prepared for shipment. Production times are estimates based on our normal workflow and may be affected by the complexity of the design, material availability, quality-control requirements, or peak order periods.
If an issue requires us to obtain additional approval or information from the customer, the production estimate may be paused until we receive the required response.
5. FREE STANDARD SHIPPING
Nestchill provides free standard shipping for orders delivered within the United States.
Shipping method
Cost
Estimated transit time after shipment
Standard Shipping
Free
7–15 business days
The 7–15-business-day estimate begins when the completed order has been handed to the shipping carrier. It does not include 3D design, customer approval, production, weekends, public holidays, or the time required for the carrier’s first tracking update.
Delivery dates are estimates and are not guarantees unless Nestchill expressly provides a written guaranteed delivery date for a particular order.
6. SHIPPING CONFIRMATION AND TRACKING
After an order ships, we will send a shipping confirmation email containing the available tracking number or shipment information.
Please allow approximately 1–3 business days after receiving the shipping confirmation for the carrier’s system to display the first tracking update. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
7. ADDRESS CHANGES AND ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, ZIP Code, telephone number, and email address at checkout.
You may request an address change at any time before the order is shipped, including during production after the 3D model has been approved. Send the corrected address to support@nestchill.com as soon as possible and include your order number.
An address-change request is not effective until Nestchill confirms the change in writing. Once a package has been shipped or transferred to the carrier, we cannot guarantee that the delivery address can be changed or the package can be redirected.
Nestchill is not responsible for a delivery failure caused by an incorrect or incomplete address supplied by the customer. Any additional reshipping charge arising from a customer-provided address error may be charged to the customer where permitted by law.
8. IMPORT DUTIES, TAXES, AND LOGISTICS ROUTES
Nestchill may use different logistics routes and carriers depending on the destination, package, service availability, and operational requirements. Whether import duties, tariffs, taxes, customs charges, or carrier clearance fees are prepaid may depend on the route used.
Where the applicable charges are expressly stated as included or prepaid by Nestchill at checkout or in the order confirmation, the customer will not be charged those amounts again by Nestchill. Otherwise, any import duties, taxes, customs assessments, or clearance fees imposed by government authorities or the carrier may be the recipient’s responsibility.
Nestchill does not control government assessments or carrier clearance charges and cannot guarantee that a shipment will be free of such charges.
9. DELAYS
Delivery may be delayed by severe weather, carrier congestion, transportation interruption, customs or security inspections, public holidays, labor disruptions, incorrect address information, or other circumstances outside our reasonable control.
We will provide reasonable assistance in reviewing available tracking information and communicating with the carrier where appropriate.
If Nestchill cannot ship an order within the time stated in this policy or otherwise promised for the order, we will notify the customer, provide a revised estimated shipping date, and offer the customer the choice required by applicable law to agree to the delay or cancel the unshipped order for a full and prompt refund.
10. LOST, DAMAGED, OR MISDELIVERED PACKAGES
If tracking has not updated for an unusual period, the package appears lost, the package arrives damaged, or the order is delivered to the wrong location, contact support@nestchill.com promptly with your order number and relevant photographs or tracking information.
Nestchill will review the circumstances and provide the remedy required under our Return and Refund Policy and applicable law. Customers should retain the product, packaging, shipping label, and any damaged materials until the review is complete.
11. CONTACT US
For questions about production status, shipping, tracking, or an address change, contact:
Nestchill
Email: support@nestchill.com
Website: https://nestchill.com
Address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21–25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG
Last updated: August 17, 2026
At Nestchill, every piece of personalized pet jewelry is made specifically for the customer. Because each order involves custom design approval and individual production, please review the timelines below before placing an order.
1. SHIPPING DESTINATIONS
Nestchill currently ships to addresses within the United States only.
If we cannot deliver to the address entered at checkout, we will contact you to request an alternative eligible address or cancel the affected order and issue the applicable refund.
2. TOTAL ORDER TIMELINE
The total time required to receive a custom order consists of three separate stages:
Total turnaround time = 3D design and approval time + production time + shipping time
The estimated production and shipping periods do not include weekends or public holidays. The time required for the customer to provide photographs, instructions, approvals, responses, or requested revisions is not included in our production estimate.
3. 3D DESIGN AND CUSTOMER APPROVAL
After receiving the photographs and information required for the order, Nestchill will prepare a digital or 3D model for the customer to review.
The customer must carefully review the model and either approve it or request changes. The time spent waiting for customer feedback, preparing customer-requested revisions, and waiting for approval is separate from and does not count toward the 10–15-business-day production period.
Physical production will begin only after the customer gives final approval of the model. Cancellation and refund eligibility at each stage is governed by our Terms of Service and Return and Refund Policy.
4. PRODUCTION TIME
Estimated production time: 10–15 business days after final model approval.
During this period, the approved custom jewelry is individually produced, finished, inspected, and prepared for shipment. Production times are estimates based on our normal workflow and may be affected by the complexity of the design, material availability, quality-control requirements, or peak order periods.
If an issue requires us to obtain additional approval or information from the customer, the production estimate may be paused until we receive the required response.
5. FREE STANDARD SHIPPING
Nestchill provides free standard shipping for orders delivered within the United States.
Shipping method
Cost
Estimated transit time after shipment
Standard Shipping
Free
7–15 business days
The 7–15-business-day estimate begins when the completed order has been handed to the shipping carrier. It does not include 3D design, customer approval, production, weekends, public holidays, or the time required for the carrier’s first tracking update.
Delivery dates are estimates and are not guarantees unless Nestchill expressly provides a written guaranteed delivery date for a particular order.
6. SHIPPING CONFIRMATION AND TRACKING
After an order ships, we will send a shipping confirmation email containing the available tracking number or shipment information.
Please allow approximately 1–3 business days after receiving the shipping confirmation for the carrier’s system to display the first tracking update. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
7. ADDRESS CHANGES AND ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, city, state, ZIP Code, telephone number, and email address at checkout.
You may request an address change at any time before the order is shipped, including during production after the 3D model has been approved. Send the corrected address to support@nestchill.com as soon as possible and include your order number.
An address-change request is not effective until Nestchill confirms the change in writing. Once a package has been shipped or transferred to the carrier, we cannot guarantee that the delivery address can be changed or the package can be redirected.
Nestchill is not responsible for a delivery failure caused by an incorrect or incomplete address supplied by the customer. Any additional reshipping charge arising from a customer-provided address error may be charged to the customer where permitted by law.
8. IMPORT DUTIES, TAXES, AND LOGISTICS ROUTES
Nestchill may use different logistics routes and carriers depending on the destination, package, service availability, and operational requirements. Whether import duties, tariffs, taxes, customs charges, or carrier clearance fees are prepaid may depend on the route used.
Where the applicable charges are expressly stated as included or prepaid by Nestchill at checkout or in the order confirmation, the customer will not be charged those amounts again by Nestchill. Otherwise, any import duties, taxes, customs assessments, or clearance fees imposed by government authorities or the carrier may be the recipient’s responsibility.
Nestchill does not control government assessments or carrier clearance charges and cannot guarantee that a shipment will be free of such charges.
9. DELAYS
Delivery may be delayed by severe weather, carrier congestion, transportation interruption, customs or security inspections, public holidays, labor disruptions, incorrect address information, or other circumstances outside our reasonable control.
We will provide reasonable assistance in reviewing available tracking information and communicating with the carrier where appropriate.
If Nestchill cannot ship an order within the time stated in this policy or otherwise promised for the order, we will notify the customer, provide a revised estimated shipping date, and offer the customer the choice required by applicable law to agree to the delay or cancel the unshipped order for a full and prompt refund.
10. LOST, DAMAGED, OR MISDELIVERED PACKAGES
If tracking has not updated for an unusual period, the package appears lost, the package arrives damaged, or the order is delivered to the wrong location, contact support@nestchill.com promptly with your order number and relevant photographs or tracking information.
Nestchill will review the circumstances and provide the remedy required under our Return and Refund Policy and applicable law. Customers should retain the product, packaging, shipping label, and any damaged materials until the review is complete.
11. CONTACT US
For questions about production status, shipping, tracking, or an address change, contact:
Nestchill
Email: support@nestchill.com
Website: https://nestchill.com
Address: FLAT 1506, 15/F, CHEUNG FUNG COMMERCIAL BLDG, 21–25 CHEUNG SHA WAN ROAD, SHAM SHUI PO, HONG KONG